Privacy Policy

1. Who we are

Austotalsolutions Pty Ltd is an Australian company providing professional business and consulting services. We operate from Melbourne VIC and serve clients across Australia through our website, https://austotalsolutionsau.space, and direct correspondence.

2. Our commitment under the Australian Privacy Principles

We handle personal information in accordance with the thirteen Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (Cth). Where a higher standard applies under State or Territory legislation, we will meet that standard. Nothing in this policy limits our obligations under the APPs.

3. What personal information we collect

The types of personal information we may collect include:

• Your name, email address and general contact details submitted through our enquiry, quote request or contact forms;
• Business information relevant to the services you engage us to provide, such as organisation name, industry and project requirements;
• Billing and invoicing details necessary to process payments;
• Communication records, including emails you send to us;
• Technical information such as browser type, referring pages and anonymised analytics data gathered through cookies.

We do not knowingly collect sensitive information (such as health, religious or biometric data) unless it is directly relevant to providing our services and you have consented to its collection.

4. How we collect personal information

We collect information directly from you when you complete a form on this website, send us an email, enter into an engagement with us, or otherwise interact with our business. We may also collect limited technical data automatically when you browse our website.

5. Why we collect and how we use personal information

We collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries and preparing quotes or proposals;
• Delivering contracted professional business and consulting services;
• Invoicing, record keeping and compliance with Australian taxation and corporate law;
• Improving our website, content and service offerings;
• Meeting legal and regulatory obligations.

We will only use or disclose personal information for secondary purposes where you would reasonably expect it, where you have consented, or where permitted by law.

6. Direct marketing and opt-out

We may occasionally send updates about our services. Every marketing communication includes a clear opt-out mechanism, and you may unsubscribe at any time. We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) where applicable.

7. Disclosure of personal information

We do not sell or rent personal information. We may disclose information only to:

• Service providers who support our operations (for example, hosting, email or accounting platforms), bound by confidentiality obligations;
• Professional advisers such as accountants, auditors or lawyers where reasonably required;
• Government bodies, regulators or courts where required or authorised by law.

Where a service provider is located outside Australia, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs, including the use of contractual safeguards.

8. Overseas disclosure

Some cloud-based systems we use may store data on servers located outside Australia. By providing your personal information, you consent to such storage and processing, subject to the safeguards described in section 7.

9. Data quality and security

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. We implement appropriate technical and organisational measures, including access controls, encrypted transmission and secure storage practices, to protect information against misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained only for as long as necessary for the purposes outlined above or as required by law, after which it is securely destroyed or de-identified.

10. Cookies and website analytics

This website may use cookies and similar technologies to measure site performance and improve user experience. Most browsers allow you to refuse or delete cookies through your settings; doing so will not prevent you from accessing the core content of this site.

11. Access to and correction of your information

You may request access to the personal information we hold about you, or ask us to correct information you believe is inaccurate, incomplete, out of date, irrelevant or misleading. We will respond within a reasonable period, generally within 30 days. There is no charge for making a request; however, we may charge a reasonable fee for providing copies of records in certain circumstances, which we will notify you of before proceeding.

12. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym, for example when browsing this website. Full anonymity is not possible when engaging our services, as we require sufficient information to deliver and invoice those services.

13. Complaints and feedback

If you believe we have breached the APPs or the Privacy Act 1988 (Cth), please raise your concern with us first so we can investigate and resolve it fairly and promptly. We will acknowledge written complaints within a reasonable timeframe and advise you of the outcome. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

14. How to contact our privacy officer

All privacy enquiries, access requests and complaints can be directed to our nominated privacy contact:

Email: ceo@austotalsolutionsau.space

Post: Austotalsolutions Pty Ltd, Melbourne VIC, Australia

Please include enough detail for us to identify you and the nature of your request or complaint.

15. Changes to this policy

We may update this policy from time to time to reflect changes in law, technology or our business practices. The current version will always be published on this page with its revision date. Continued use of our website after an update constitutes acceptance of the revised policy.